You can place your order directly through our website by adding items to your cart and completing checkout, or by contacting our sales team for personalized assistance and bulk quotations.

We accept bank transfers, corporate purchase orders, and other secure payment methods as indicated at checkout. Payment terms for institutional clients may be arranged upon approval.

Delivery timelines depend on product type and stock availability. Standard consumables are usually delivered within 3–7 business days, while specialized medical or industrial equipment may require longer lead times.

Yes. We can arrange regional or international deliveries through our logistics partners. Shipping costs and delivery schedules vary based on destination and order volume.

Yes. Once your order is dispatched, you will receive a tracking number or delivery update from our logistics team to monitor shipment progress in real time.

We accept returns for defective, damaged, or incorrectly supplied items within 7–14 days of delivery, provided the products are unused, in original packaging, and accompanied by proof of purchase.

Refunds are processed after the returned items have been inspected and approved. Depending on your payment method, processing may take 5–10 business days after confirmation.

Yes. Most of our medical and industrial equipment includes a manufacturer or service warranty, covering defects in materials or workmanship under normal use. Warranty terms vary by product category.

Absolutely. Our technical team provides installation, calibration, and user training to ensure safe and efficient operation of your equipment after purchase.

Our after-sales service covers equipment maintenance, calibration, technical support, and spare parts supply — ensuring optimal performance and long-term reliability of all installed systems.

Yes. You can request a formal quotation by contacting our sales department with your product list or project requirements. Our team will respond promptly with detailed pricing and specifications.

Yes. All our medical and industrial products are sourced from reputable manufacturers and comply with relevant ISO, CE, and international regulatory standards for quality and safety.